Refund & Returns Policy for LIV Conversions

Last updated: 10/06/2026

At LIV Conversions, we aim to provide high‑quality workmanship and excellent customer service. This Refund & Returns Policy explains how refunds, cancellations, and returns are handled for our services and any products supplied as part of a conversion or installation.

1. Services (Conversions, Installations & Custom Work)

Because our work is custom‑built and tailored to each customer, refunds are handled differently from standard retail purchases.

a. Deposits

  • Deposits are generally non‑refundable, as they secure your booking and cover initial planning and materials.

  • If you cancel your booking after a deposit has been paid, we may retain the deposit to cover costs already incurred.

b. Cancellations Before Work Begins

If you need to cancel before work has started:

  • You may be responsible for the cost of any materials already purchased.

  • Labour already carried out (e.g., design work, planning) may also be charged.

c. Cancellations After Work Has Begun

Once work has started:

  • Refunds are not available for labour already completed.

  • Materials purchased specifically for your project cannot be returned unless the supplier accepts returns.

2. Faulty Workmanship or Issues

We stand behind the quality of our work.

If you believe there is a problem with workmanship:

  • Contact us within 30 days of collecting your vehicle or receiving the completed work.

  • We will inspect the issue and, if confirmed, repair or replace the affected part at no cost.

This does not cover:

  • Wear and tear

  • Damage caused by misuse or modification

  • Issues caused by third‑party installations

  • Customer‑supplied parts

3. Products & Parts Supplied

If we supply parts or products as part of a conversion or installation:

a. Faulty Items

If a part is faulty:

  • We will repair or replace it under the manufacturer’s warranty.

  • Timeframes depend on the supplier’s policies.

b. Non‑Faulty Items

Non‑faulty items cannot be returned once installed or used.

4. Digital Products (If Applicable)

If you sell digital downloads (e.g., plans, guides):

  • Refunds are not available once the file has been downloaded or accessed.

  • If you experience a technical issue, contact us and we will assist.

5. Change of Mind

Because our services are custom and materials are ordered specifically for each project:

  • Refunds are not available for change‑of‑mind cancellations once work has begun.

6. How to Request a Refund or Report an Issue

To request a refund, report a problem, or discuss your project:

  • Email us at liv.conversions@gmail.com

  • Include your name, contact details, vehicle details (if applicable), and a description of the issue

  • Photos or videos may help us assess the situation more quickly

We aim to respond within 3–5 business days.

7. Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or UK law.

8. Changes to This Policy

We may update this Refund & Returns Policy from time to time. The “Last updated” date will reflect the latest version.